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Archive for the ‘Business’ Category

caught killing an idea

June 30th, 2009 by Steve Swann | No Comments | Filed in Business, Ideas, Innovation, Inspiration, Problem Solving, Sharing, Solutions, Thinking

Last week I wrote about the idea killing phrase “Yes, But”. The following evening I joined so94px-senegallion1898bw1me colleagues to discuss an ecommerce project they’re working on.

And yes, you guessed it – I caught myself saying “Yes, but…” I was killing their ideas. The good news is that after the first occurrence I caught myself  and was far more supportive and constructive.

What struck me was how easy it was to be negative. Here’s why.

It appears that we are “hard wired” to be negative, or at least to be far more cognitive to the negative. It goes back to our our primitive beginnings when it was necessary for us, as a species, to be constantly on the look out for potential sources of danger.

According to Cognitive researcher Nancy Etcoff, in her Feb 2004 TED presentation

Our negative system is extremely sensitive. It is our sentinal. It is there to protect us from danger.

The following screen shot of one of Nancy’s slides points out the extent of our “natural” negative bias

negative-bias

What’s really interesting here is the (happy) Marriage Formula:

a ratio of 5 positive remarks or inter-actions to 1 negative remark or interaction.

If we extend this into our innovation and creative thinking environment we can see how damaging negative comments can be. We have to work 5 times as hard to overcome a single negative response.

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Is the Boss always the problem?

June 18th, 2009 by Steve Swann | 1 Comment | Filed in Business, Doing, Inspiration, Problem Solving, Solutions, Thinking, Tools & Resources

I’ve commented recently on the need to retain an innovative mindset to make the best of the current economic situation. In fact I’m certain that those who are creative at this time are building innovative businesses for the future.

But whagordon-ramseyt about everyone else? I’m not really a TV watcher but One Reality TV genre has me facinated and is providing some insights. It’s the “business makeover” show. You know the type – Gordon Ramsey’s Kitchen Nightmares, Ruth Watson as The Hotel Inspector, and Tabatha Coffey’s Salon Makeovers. I’m sure there’s others.

I know that these are highly produced and edited for dramatic effect – BUT – they all have a common thread.

The Boss is always the problem.

 

So this made me think. If these programs highlight bad operators, what are the characteristics of a good operator? Here’s a list that I’ve put together (in no particular order). What would you add or take off this list? Leave me a comment and let me know.

  1. Understand why customers choose you and make that experience better.
  2. Value every customer and put a value on every customer.
  3. Provides value to the customers (note: this does not mean cheap!)
  4. Builds good people and trusts them to deliver.
  5. Invests in quality infrastructure, systems and processes.
  6. Looks for ways to maximize revenue.
  7. Watches the pennies.
  8. Builds trusted relationships with experts and advisors.
  9. Doesn’t do things just because everyone else does.
  10. Doesn’t over complicate things (keeps it simple).

All these characteristics create an environment where the objectives of the business are clear, risks are managed, and opportunities for creative thought are encouraged, welcomed, and actioned. So, if you’re the Boss get your head around this list. And you can’t don’t blame the troops, they’re doing the best they can in environment you’ve created for them. Go set the example and they will follow.

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Does brainstorming still have value

June 11th, 2009 by Steve Swann | 2 Comments | Filed in Business, Problem Solving, Thinking

In a recent post I posed  the question:

Does “business” actually have the capacity to deliver on the innovation promise? (click to read)

Often, when a business wants to jump into the innovation lane their first stop is a brainstorming session. “Ahhhhh, not again” I hear you say!! (No wonder innovation is so toothless….)

Well you are not the only one who cringes at the thought. I’ve seen quite a bit of commentary recently on the subject. A good article that discussed the Pro’s and Con’s was written by Mark McGuiness at Lateral Action. Another more recent is from Business Week – Brainstorming for Better Business – which gives some real life examples of brainstorming in action.

From my perspectives Brainstorming is an effective part in a process, and should not be viewed as a singular isolated event. By this I mean that there has to be some type of “focus” prior to the brainstorming to make sure it addresses the right problem. This helps keep the ideation on track.

Following the brainstorming is evaluation and the same people need to be involved. This helps train the participants to think of future ideas within the evaluation criteria – thereby improving the quality and effectiveness of future sessions.Those that use brainstorming regularly and embed it in their working practices become effective at it, and find it valuable. Those who view it as a chore or an ineffective practice end up making it so.

Several weeks ago I saw this illustration. In the accompanying article it explained how some items travel along a “Value” path and ultimately pass through a trough where they have so little value that they are actively trashed. I think that brainstorming is in this part of the cycle. Hopefully this useful tool’s value will again be appreciated.

where is brainstorming in the value trough?

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