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	<title>thinkinghow.com &#187; Doing</title>
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	<link>http://thinkinghow.com</link>
	<description>a journey into thinking, ideas, creativity and innovation</description>
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		<title>thinkinghow.com &#187; Doing</title>
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	<itunes:summary>a journey into thinking, ideas, creativity and innovation</itunes:summary>
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	<itunes:category text="Society &amp; Culture" />
	<itunes:author>thinkinghow.com</itunes:author>
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		<itunes:name>thinkinghow.com</itunes:name>
		<itunes:email>steve@thinkinghow.com</itunes:email>
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		<title>11 Creativity bites</title>
		<link>http://thinkinghow.com/11-creativity-bites/</link>
		<comments>http://thinkinghow.com/11-creativity-bites/#comments</comments>
		<pubDate>Wed, 23 Sep 2009 07:41:44 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Doing]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Thinking]]></category>
		<category><![CDATA[creativity]]></category>
		<category><![CDATA[how to]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=305</guid>
		<description><![CDATA[I recently pick up the following bites (or bytes?) on the subject of creativity. Creativity does not exist in a vacuum. Creativity is free, work is where the value is. Creativity is better shared. Creativity can be fostered. Creativity is not Design via: YANKO DESIGN And from Nigel Collin from Sydney Australia &#8211; 6 ways [...]]]></description>
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		</item>
		<item>
		<title>Simple Process to Manage your ideas</title>
		<link>http://thinkinghow.com/simple-process-to-manage-your-ideas/</link>
		<comments>http://thinkinghow.com/simple-process-to-manage-your-ideas/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 01:46:26 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Doing]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Low Tech]]></category>
		<category><![CDATA[Thinking]]></category>
		<category><![CDATA[Tools & Resources]]></category>
		<category><![CDATA[Change]]></category>
		<category><![CDATA[toolbox]]></category>
		<category><![CDATA[tools]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=298</guid>
		<description><![CDATA[I recently listened to a Central University of New York (CUNY) podcast highlighting the work of Alan Furst. Furst, speaking and reading from his most recent New York Times Best-Seller, “The Spies of Warsaw,” at the Best-Selling Author Series at Kingsborough Community College. Listen to the Podcast The interview and reading was interesting and what [...]]]></description>
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			<enclosure url="http://www1.cuny.edu/portal_ur/news/radio/podcast/lecture_232.mp3" length="15726717" type="audio/mpeg" />
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		<title>Is the Boss always the problem?</title>
		<link>http://thinkinghow.com/is-the-boss-always-the-problem/</link>
		<comments>http://thinkinghow.com/is-the-boss-always-the-problem/#comments</comments>
		<pubDate>Thu, 18 Jun 2009 00:56:04 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Doing]]></category>
		<category><![CDATA[Inspiration]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Solutions]]></category>
		<category><![CDATA[Thinking]]></category>
		<category><![CDATA[Tools & Resources]]></category>
		<category><![CDATA[creativity]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Leadership]]></category>
		<category><![CDATA[opportunity]]></category>
		<category><![CDATA[solution]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=271</guid>
		<description><![CDATA[I&#8217;ve commented recently on the need to retain an innovative mindset to make the best of the current economic situation. In fact I&#8217;m certain that those who are creative at this time are building innovative businesses for the future. But what about everyone else? I&#8217;m not really a TV watcher but One Reality TV genre [...]]]></description>
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			<enclosure url="http://thinkinghow.com/wp-content/uploads/good-operator-2.mp3" length="1720079" type="audio/mpeg" />
		<itunes:duration>1:47</itunes:duration>
		<itunes:subtitle>I've commented recently on the need to retain an innovative mindset to make the best of the current economic situation. In fact I'm certain that ...</itunes:subtitle>
		<itunes:summary>I've commented recently on the need to retain an innovative mindset to make the best of the current economic situation. In fact I'm certain that those who are creative at this time are building innovative businesses for the future.

But what about everyone else? I'm not really a TV watcher but One Reality TV genre has me facinated and is providing some insights. It's the "business makeover" show. You know the type - Gordon Ramsey's Kitchen Nightmares, Ruth Watson as The Hotel Inspector, and Tabatha Coffey's Salon Makeovers. I'm sure there's others.

I know that these are highly produced and edited for dramatic effect - BUT - they all have a common thread.
The Boss is always the problem.

So this made me think. If these programs highlight bad operators, what are the characteristics of a good operator? Here's a list that I've put together (in no particular order). What would you add or take off this list? Leave me a comment and let me know.

	Understand why customers choose you and make that experience better.
	Value every customer and put a value on every customer.
	Provides value to the customers (note: this does not mean cheap!)
	Builds good people and trusts them to deliver.
	Invests in quality infrastructure, systems and processes.
	Looks for ways to maximize revenue.
	Watches the pennies.
	Builds trusted relationships with experts and advisors.
	Doesn't do things just because everyone else does.
	Doesn't over complicate things (keeps it simple).

All these characteristics create an environment where the objectives of the business are clear, risks are managed, and opportunities for creative thought are encouraged, welcomed, and actioned. So, if you're the Boss get your head around this list. And you can't don't blame the troops, they're doing the best they can in environment you've created for them. Go set the example and they will follow.

</itunes:summary>
		<itunes:keywords>Business, Doing, Inspiration, Problem Solving, Solutions, Thinking, Tools &#38; Resources</itunes:keywords>
		<itunes:author>steve@thinkinghow.com</itunes:author>
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		<title>Give your ideas power</title>
		<link>http://thinkinghow.com/give-your-ideas-power/</link>
		<comments>http://thinkinghow.com/give-your-ideas-power/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 21:54:49 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Doing]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Sharing]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[presentation]]></category>
		<category><![CDATA[speech]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=269</guid>
		<description><![CDATA[Yesterday I shared examples of some interesting ways to visually present complex ideas or concepts. When presenting or sharing your ideas with others it&#8217;s often necessary to give a speech or presentation at the same time. Having a great idea is the first step, but getting others to understand and appreciate it is when the [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>More ways to share your ideas</title>
		<link>http://thinkinghow.com/more-ways-to-share-your-ideas/</link>
		<comments>http://thinkinghow.com/more-ways-to-share-your-ideas/#comments</comments>
		<pubDate>Mon, 15 Jun 2009 02:38:52 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Doing]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[presentation]]></category>
		<category><![CDATA[Sharing]]></category>
		<category><![CDATA[stories]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=264</guid>
		<description><![CDATA[All thinkers, creators and innovators need to be able to share their ideas with others in order to give them value and life. As the saying goes: &#8220;A picture is worth a thousand words&#8221;. Yes, mostly true. Here are ways of communicating complex ideas that have caught my eye recently. Complex concepts explained in a [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>10 Actions for better design</title>
		<link>http://thinkinghow.com/10-actions-for-better-design/</link>
		<comments>http://thinkinghow.com/10-actions-for-better-design/#comments</comments>
		<pubDate>Tue, 24 Feb 2009 22:18:39 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Doing]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Innovation]]></category>
		<category><![CDATA[Problem Solving]]></category>
		<category><![CDATA[Sharing]]></category>
		<category><![CDATA[Thinking]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[Design Thinking]]></category>
		<category><![CDATA[Learning to Think]]></category>
		<category><![CDATA[problem statement]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=246</guid>
		<description><![CDATA[In my last post a suggested some ways to innovate in a down economy. Two suggestions I made was to Observe and to Collect Ideas, but I should&#8217;ve  also added Share. In that spirit I&#8217;d invite you to take a look at the following article which presents 10 actions for better (sustainable) design. Allan Chochinov, [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>share your creativity</title>
		<link>http://thinkinghow.com/share-your-creativity/</link>
		<comments>http://thinkinghow.com/share-your-creativity/#comments</comments>
		<pubDate>Mon, 02 Feb 2009 10:23:40 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Doing]]></category>
		<category><![CDATA[Inspiration]]></category>
		<category><![CDATA[Sharing]]></category>
		<category><![CDATA[Solutions]]></category>
		<category><![CDATA[Thinking]]></category>
		<category><![CDATA[Tools & Resources]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=237</guid>
		<description><![CDATA[take a minute to watch this video and think about how much our world is enhanced by creative people sharing their ideas and work &#8211; freely&#8230;. For more information on Creative Commons visit their website at http://creativecommons.org/ I’d love your feedback. Please leave a comment or contact me directly through the “Contact Me” button under [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>sharing your ideas with others</title>
		<link>http://thinkinghow.com/sharing-your-ideas-with-others/</link>
		<comments>http://thinkinghow.com/sharing-your-ideas-with-others/#comments</comments>
		<pubDate>Mon, 10 Nov 2008 21:05:23 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Doing]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Tools & Resources]]></category>
		<category><![CDATA[presentation]]></category>
		<category><![CDATA[speech]]></category>
		<category><![CDATA[toolbox]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=208</guid>
		<description><![CDATA[So you&#8217;ve got a great idea! Now you need to share it with others to give it real life and power. This might mean a speech or presentation to your Peers, a Manager, or an Investor. How do you take your ideas and transfer your passion and &#60;!&#8211; /* Font Definitions */ @font-face {font-family:&#8221;Cambria Math&#8221;; panose-1:2 4 5 3 [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>writing a problem statement</title>
		<link>http://thinkinghow.com/writing-a-problem-statement/</link>
		<comments>http://thinkinghow.com/writing-a-problem-statement/#comments</comments>
		<pubDate>Mon, 13 Oct 2008 07:11:23 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Doing]]></category>
		<category><![CDATA[Thinking]]></category>
		<category><![CDATA[Tools & Resources]]></category>
		<category><![CDATA[brainstorming]]></category>
		<category><![CDATA[problem statement]]></category>
		<category><![CDATA[toolbox]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=121</guid>
		<description><![CDATA[Brainstorming and coming up with ideas is stimulating and satisfying. The satisfaction comes from finding good workable solutions to problems. Therefore defining the problem clearly upfront can be a real aid to the idea creation and problem solving that follows. Defining a problem with a Problem Statement is common on academic circles and within TQM and Six [...]]]></description>
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		<slash:comments>22</slash:comments>
		</item>
		<item>
		<title>more than one solution</title>
		<link>http://thinkinghow.com/more-than-one-solution/</link>
		<comments>http://thinkinghow.com/more-than-one-solution/#comments</comments>
		<pubDate>Wed, 08 Oct 2008 21:54:49 +0000</pubDate>
		<dc:creator>Steve Swann</dc:creator>
				<category><![CDATA[Doing]]></category>
		<category><![CDATA[Solutions]]></category>
		<category><![CDATA[Tools & Resources]]></category>
		<category><![CDATA[problem statement]]></category>
		<category><![CDATA[solution]]></category>
		<category><![CDATA[tools]]></category>

		<guid isPermaLink="false">http://thinkinghow.com/?p=100</guid>
		<description><![CDATA[Have you ever needed a quick and tangible way to illustrate that there may be more than one solution to a problem? This might just be the example you need. Start with three squares of paper. The Problem: each square of paper needs to be divided into 4 parts. The goal is for each part to be equal. So, [...]]]></description>
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		<slash:comments>0</slash:comments>
			<enclosure url="http://thinkinghow.com/wp-content/uploads/three_squares.mp3" length="1325841" type="audio/mpeg" />
		<itunes:duration>1:23</itunes:duration>
		<itunes:subtitle>Have you ever needed a quick and tangible way to illustrate that there may be more than one solution to a problem? This might just ...</itunes:subtitle>
		<itunes:summary>Have you ever needed a quick and tangible way to illustrate that there may be more than one solution to a problem? This might just be the example you need.

Start with three squares of paper. The Problem: each square of paper needs to be divided into 4 parts. The goal is for each part to be equal. So, after you have folded the paper each section of the paper will be the same size, same shape, and same volume as the other 3 parts.


The illustration above shows 3 solutions, each following the rules but each having a very different outcome. One is a square, another a triangle, the third a rectangle.

This excercise is useful for two reasons. First, it helps an individual or a group physically experience an abstract concept; the concept being that there can be more than one acceptable solution to a problem.

Secondly, This example has a very good problem statement so it's a great way to set up people's thinking about defining problems before they tackle solutions.

I'll cover problem statements in a the next post.


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