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the Innovation Paradox

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Great like article about letting go of a problem in order to solve it

but sometimes, and strangely, it was when they went to lunch that some of the best progress was made.

The creative world is familiar with this paradox. For some reason, it is when we are free to stop thinking about the problem that we sometimes manage our best work on the problem.

And it is especially when we are free to think about something unrelated to our problem that our problem stops being a problem.

via Harnessing the Innovation Paradox :: CultureBy – Grant McCracken.

It’s strange how the brain works isn’t it. It makes it worth finding ways to improved it’s power. Try taking a quick look at this brain optimindation program and see what you think…


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caught killing an idea

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Last week I wrote about the idea killing phrase “Yes, But”. The following evening I joined so94px-senegallion1898bw1me colleagues to discuss an ecommerce project they’re working on.

And yes, you guessed it – I caught myself saying “Yes, but…” I was killing their ideas. The good news is that after the first occurrence I caught myself  and was far more supportive and constructive.

What struck me was how easy it was to be negative. Here’s why.

It appears that we are “hard wired” to be negative, or at least to be far more cognitive to the negative. It goes back to our our primitive beginnings when it was necessary for us, as a species, to be constantly on the look out for potential sources of danger.

According to Cognitive researcher Nancy Etcoff, in her Feb 2004 TED presentation

Our negative system is extremely sensitive. It is our sentinal. It is there to protect us from danger.

The following screen shot of one of Nancy’s slides points out the extent of our “natural” negative bias

negative-bias

What’s really interesting here is the (happy) Marriage Formula:

a ratio of 5 positive remarks or inter-actions to 1 negative remark or interaction.

If we extend this into our innovation and creative thinking environment we can see how damaging negative comments can be. We have to work 5 times as hard to overcome a single negative response.

Working to improve our power over our brain works is not easy. So finding ways to improved your brain power should be worth looking at especially if the payoffs far out way the effort. Take a quick look at this brain optimindation program. and let me know what you think (excuse the pun).

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Is the Boss always the problem?

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I’ve commented recently on the need to retain an innovative mindset to make the best of the current economic situation. In fact I’m certain that those who are creative at this time are building innovative businesses for the future.

But whagordon-ramseyt about everyone else? I’m not really a TV watcher but One Reality TV genre has me facinated and is providing some insights. It’s the “business makeover” show. You know the type – Gordon Ramsey’s Kitchen Nightmares, Ruth Watson as The Hotel Inspector, and Tabatha Coffey’s Salon Makeovers. I’m sure there’s others.

I know that these are highly produced and edited for dramatic effect – BUT – they all have a common thread.

The Boss is always the problem.


So this made me think. If these programs highlight bad operators, what are the characteristics of a good operator? Here’s a list that I’ve put together (in no particular order). What would you add or take off this list? Leave me a comment and let me know.

  1. Understand why customers choose you and make that experience better.
  2. Value every customer and put a value on every customer.
  3. Provides value to the customers (note: this does not mean cheap!)
  4. Builds good people and trusts them to deliver.
  5. Invests in quality infrastructure, systems and processes.
  6. Looks for ways to maximize revenue.
  7. Watches the pennies.
  8. Builds trusted relationships with experts and advisors.
  9. Doesn’t do things just because everyone else does.
  10. Doesn’t over complicate things (keeps it simple).

All these characteristics create an environment where the objectives of the business are clear, risks are managed, and opportunities for creative thought are encouraged, welcomed, and actioned. So, if you’re the Boss get your head around this list. And you can’t don’t blame the troops, they’re doing the best they can in environment you’ve created for them. Go set the example and they will follow.

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