Here is a short and delightful telephone automated response message – allegedly from an Australian High School.
The reason for including it here (other than it being very amusing) is that it lists what might be perceived as problems – until the final option that summaries the actual problem. What it illustrates is that our first thoughts in a problem solving situation are often quite superficial and based on unchallenged assumptions. Pushing on and challenging the assumptions will ultimately get you to the real problem. And therefore a real solution.
Here’s a real world example of a major corporate re-thinking and re-inventing how they engage with others – and have others engage with them.
Time will tell if the model works. I really hope it does. The key benefit, as articulated in the interview, is that the relationship is outcome focused. The objective is finding a solution and making it work, instead of how much revenue can we generate or how much cost can we save.
I disagree in part with Amy Schulman’s assertion that the partners will have to get used to making less money. Those Partners that really understand this new model and adjust their own structure, practices and process to make it work could end up making more money. In the end it’s the value that you can provide.
The comments and opinions expressed on this blog are Steve Swann's alone. They do not necessarily represent the views of his past, current or future Employers or Clients.
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